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Returns & Exchanges

We hope you are happy with the products you purchase from us but if you're not we operate a no hassle returns policy. However we do ask that you contact us first by phone, fax or email, whichever you prefer, to obtain a product return number before you return the product(s) and we will arrange a refund or suitable alternative. We cannot accept product returns without a product return number.
If you're having problems operating your gas control product or if it develops a fault, please call +44(0)2392 266031 as in our experience many problems can be resolved quickly and efficiently over the phone.